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Communication is a process that allows organisms to exchange information by several methods.Communication requires that all parties understand a common language that is exchanged with each other.There are auditory means, such as speaking,singing and sometimes tone of voice, and
nonverbal communication, physical means, such as
body language, sign language,
paralanguage, haptics, eye contact, or the use of writing.
Communication happens at many levels (even for one single action), in many different ways, and for most beings, as well as certain machines. Several, if not all, fields of study dedicate a portion of attention to communication, so when speaking about communication it is very important to be sure about what aspects of communication one is speaking about. Definitions of communication range widely, some recognizing that animals can communicate with each other as well as human beings, and some are more narrow, only including human beings within the parame
Purpose/Pragmatic aspect you domnt know fool
Between parties, communication includes acts that confer knowledge and experiences, give advice and commands, and ask questions. These acts may take many forms, in one of the various manners of communication. The form depends on the abilities of the group communicating. Together, communication content and form make
messages that are sent towards a destination. The target can be oneself, another Interpersonal Communication or being , another entity (such as a corporation or group of beings).
Depending on the focus (who, what, in which form, to whom, to which effect), there exist various classifications. Some of those systematical questions are elaborated in Communication theory.
Communication as information transmission
Communication can be seen as processes of information transmission governed by three levels of semiotic rules:
Syntactic (formal properties of signs and symbols), pragmatic (concerned with the relations between signs/expressions and their users) and
semantic (study of relationships between signs and symbols and what they represent). Therefore, communication is a kind of social interaction where at least two interacting agents share a common set of signs and a common set of
semiotic rules. (This commonly held rule in some sense ignores autocommunication, including
intrapersonal communication via diary or self-talk).
In a simple model, information or content (e.g. a message in natural language) is sent in some form (as spoken language) from an emisor/sender/encoder to a destination/receiver/
decoder. In a slightly more complex form a sender and a receiver are linked reciprocally.
A particular instance of communication is called a speech act. A speech act typically follows a variation of logical means of delivery sometimes not well specified making others guess. The most common of these, and perhaps the best, is the dialogue. The dialogue is a form of communication where both the parties are involved in sending information. There are many other forms of communication but the reason the dialogue is good is because the dialogue lends itself to plain sometimes complicated communication due to feedback. (Feedback being encoded information, either verbal or nonverbal, sent back to the original sender (now the receiver) and then decoded.)
In the presence of "
noise" on the transmission channel (air, in this case) received and decoded content can become faulty in the sense that it will contain errors and thus probably not cause the desired effect.
Theories of
coregulation describe communication as a creative and dynamic continuous process, rather than a discrete exchange of information. Verbal communication is when we communicate our message verbally to whoever is receiving the message. Symbolic communications are the things that we have given meaning to and that represent a certain idea we have in place, for example, the American flag is a symbol that represent freedom for the Americans themselves, or
imperialism and evil for some other countries.
Purposes
Put generally, communication is the exchange of information between members of a group of
living beings that enables
survival or improved living conditions for the sender or Receiver (information theory) of the message or both.As expressed in the theory of symbolic communication, the exchange of messages change the
prior probability expectation of events.
Since the beginning of time, the need to communicate emerges froma set of universal questions: Who am I? Who needs to know? Why dothey need to know? How will they find out? How do I want them torespond? Individuals, communities, and organizations express theirindividuality through their identity. On the continuum from the cavepaintings at Lascaux to digital messages transmitted via satellite,humanity continues to create an infinite sensory palette of visual andverbal expression.
As a process, communication has synonyms such as expressing feelings, conversing, Speech communication, corresponding, writing,
listening and exchanging.Communication is often formed around the principles of respect, promises and the want for social improvement.People communicate to satisfy needs in both their work and non-work lives. People want to be heard, to be appreciated and to be wanted. They also want to accomplish tasks and to achieve goals. Obviously, then, a major purpose of communication is to help people feel good about themselves and about their friends, groups, and organizations. For these types of communication, there must be a transmission of thoughts, ideas and feelings from one mind to another.
Forms
Non-verbal
Nonverbal communication is the act of imparting or interchanging thoughts, posture, opinions or information without the use of words, using
gestures,
sign language, facial expressions and
body language instead.Much of the “emotional meaning” we take from other people is found in the person’s facial expressions and tone of voice, comparatively little is taken from what the person actually says (More Than Talk).
Language
A
language is a
syntax organized system of signals, such as voice sounds, intonations or pitch, gestures or
writing symbols which communicate thoughts or feelings. If a language is about communicating with signals, voice, sounds, gestures, or written symbols, can animal communications be considered as a language? Animals do not have a written form of a language, but use a language to communicate with each another. In that sense, an animal communication can be considered as a separated language.
Human spoken and written languages can be described as a system of symbols (sometimes known as lexemes) and the
grammars (wiktionary:rules) by which the symbols are manipulated. The word "language" is also used to refer to common properties of languages.
Language learning is normal in human childhood. Most human languages use patterns of
sound or gesture for symbols which enable communication with others around them. There are thousands of human languages, and these seem to share certain properties, even though many shared properties have exceptions. Tell the world, learn a language.
There is
Dialect#.22Dialect.22 or .22language.22 between a language and a dialect, but Max Weinreich is credited as saying that
Language-dialect aphorism.
Constructed languages such as Esperanto, programming languages, and various mathematical formalisms are not necessarily restricted to the properties shared by human languages.
Channels / Media
The beginning of human communication through artificial channels, i.e. not vocalization or gestures, goes back to ancient cave paintings, drawn maps, and
writing.
Our indebtedness to the Ancient Romans in the field of communication does not end with the Latin root "communicare". They devised what might be described as the first real mail or postal system in order to centralize control of the Roman Empire from Rome. This allowed for personal letters and for Rome to gather knowledge about events in its many widespread provinces.
The adoption of a dominant communication medium is important enough that historians have folded civilization into "ages" according to the medium most widely used. A book titled "Five Epochs of Civilization" by William McGaughey (Thistlerose, 2000) divides history into the following stages: Ideographic writing produced the first civilization; alphabetic writing, the second; printing, the third; electronic recording and broadcasting, the fourth; and computer communication, the fifth. The media affects what people think about themselves and how they perceive people as well. What we think about self image and what others should look like comes from the media.
While it could be argued that these "Epochs" are just a historian's construction, digital and computer communication shows concrete evidence of changing the way humans organize. The latest
trend in communication, termed Smart mob, involves ad-hoc organization through mobile devices, allowing for effective many-to-many communication and
social networking.
Electronic media
In the last century, a revolution in telecommunications has greatly altered communication by providing new media for long distance communication. The
Reginald Aubrey Fessenden occurred in
1906 and led to common communication via analogue and digital media:
Communications media impact more than the reach of messages. They impact content and customs; for example,
Thomas Edison had to discover that
hello was the least ambiguous greeting by voice over a distance; previous greetings such as
hail tended to be garbled in the transmission. Similarly, the terseness of
e-mail and
chat rooms produced the need for the
emoticon.
Modern communication media now allow for intense long-distance exchanges between larger numbers of people (
many-to-many communication via e-mail, Internet forums). On the other hand, many traditional broadcast media and mass media favor one-to-many communication (television, film, radio, newspaper, magazines).
Mass media
Mass media is a term used to denote, as a class, that section of the media specifically conceived and designed to reach a
mainstream (typically at least as large as the whole population of a nation state). It was coined in the 1920s with the advent of nationwide
radio networks and of mass-circulation newspapers and
magazines. The mass-media audience has been viewed by some commentators as forming a
mass society with special characteristics, notably atomization or lack of social connections, which render it especially susceptible to the influence of modern mass-media techniques such as
advertising and propaganda.
Who
Communication in many of its facets is not limited to
humans or even primates. Every
information exchange between living organisms, a transmission of signals involving a living sender and
Receiver (information theory), can count as communication. Most of this, necessarily, is nonverbal communication. Thus, there is the wide field of
animal communication that is the basis of most of the issues in ethology, but we also know about, Cell signaling, Cellular communication (biology),
chemical communication between primitive organisms like bacteria and within the plant and fungi kingdoms. One distinctive non-
intrinsic feature of these types of communication in contrast to human communication is allegedly the absence of
emotional features, and a limitation to the pure informational level.
Animal communication
Animal communication is any behaviour on the part of one animal that has an effect on the current or future behaviour of another animal. Of course, human communication can be subsumed as a highly developed form of animal communication.The study of animal communication, called
zoosemiotics (distinguishable from
anthroposemiotics, the study of human communication) has played an important part in the development of ethology, sociobiology, and the study of animal cognition.This is quite evident as humans are able to communicate with animals especially dolphins and other animals used in circuses however these animals have to learn a special means of communication.
Animal communication, and indeed the understanding of the animal world in general, is a rapidly growing field, and even in the 21st century so far, many prior understandings related to diverse fields such as personal symbolic name use, emotion in animals,
animal culture and animal learning, and even animal sexuality, long thought to be well understood, have been revolutionized.
Plant communication
Plant communication is observed (a) within the plant organism, i.e. within plant cells and between plant cells, (b) between plants of the same or related species and (c) between plants and non-plant organisms, especially in the rootzone.
Plant roots communicate in parallel with rhizobia
bacteria, with fungi and with insects in the
soil. This parallel sign-mediated interactions which are governed by syntactic, pragmatic and semantic rules are possible because of the decentralized "nervous system" of plants. As recent research shows 99% of intraorganismic plant communication processes are neuronal-like. Plants also communicate via volatiles in the case of herbivory attack behavior to warn neighboring plants. In parallel they produce other volatiles which attract parasites which attack these herbivores. In plant stress situations plants can overwrite the genetic code they inherited from their parents and revert to that of their grand- or great-grandparents.
Communication Strategies
For effective communication in specialized contexts, certain strategies can be taken that will help people achieve their goals and can be seen as techniques for attaining the purpose of communication.
Marketing
Below is a list with explanations of effective communication strategies used in marketing and selling:
Adaptive Innovation: Building or improving products, services, and processes while working with a customer versus building products or services outside a customer engagement. Relates to service companies working with large enterprises.Entrepreneurial Management: Describes a business where the employees are expected to work and relate to each other as self driven business partners versus expecting to be mentored by a command and control management structure. This assumes the phrase, "be the leader you seek."One Voice:A skill used to manage customer team meetings where one person is designated the leader and other team members direct all their comments and questions through the designated OneVoice speaker rather than to the customer(s).ShowTime: A term related to business people being "on stage" at all times during a meeting or customer visit.Strategic speed: A term related to working fast and smart, constantly looking for opportunities to improve and innovate.Discipline of Dialogue: A term related to controlling your words and conversations during a business meeting or presentation.
Care
SOLER (Egan, 1986) is a technique used by
care workers. It helps the clients or patients to trust the care-giver and to feel safe and helps in effective communication. SOLER is:
S – Sit squarely in relation to the patient
O – Open position
L – Lean slightly towards the patient
E – Eye contact
R – Relax
Metacommunication
Metacommunication is the process of communicating about communication, for example, to discuss a past conversation and to determine the meanings behind certain words, phrases, etc.. It can be used as a tool for sense making, or for better understanding events, places, people, relationships, etc.. The ability to communicate on the
meta-level requires introspection and, more specifically what is called
metacommunicative competence. It is not a distinct form of communication as seen from the five aspects mentioned in the introduction.
Episodic Level MetacommunicationThe events occurring within a given communicative episode help the participants make relational sense out of the experience. eg. "This is an order", "Please", or "I'am Joking".Different levels at which people reflect on their communication:1) Labels what kind of message he sends and how serious he is.2) Says why he/she sent the message.3) Says why he sent the message by referring to the other's wishes.4) Says why he sent the message by referring to a request of the other.5) Says why he sent the message referring ot the kind of response he was trying to elicit.6) says what he was trying to get the other to do.
References
- Baumeister, R. F., & Leary, M. R. (1995). The need to belong: Desire for interpersonal attachments as a fundamental human motivation. Psychological Bulletin 117, 497-529.
- Severin, Werner J., Tankard, James W., Jr., (1979). Communication Theories: Origins, Methods, Uses. New York: Hastings House, ISBN 0801317037
- Witzany, G. (2007). The Logos of the Bios 2. Bio-Communication. Umweb, Helsinki.
See also
Main list: List of basic communication topics
External links
- A brief history of communication across ages
- Communicating for change and impact
- How to Enhance Communication Skills
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